Terms of Service

1. Acceptance of Terms

Welcome to Pana AI. These Terms of Service ("Terms") govern your use of our AI-powered chat agent services, website, and related services (collectively, the "Service") operated by Pana AI ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Pana AI provides AI-powered chat agents designed to help influencers engage with their followers 24/7. Our services include:

• AI chat agents that speak your brand voice
• Automated follower engagement and conversations
• Scheduling and appointment management
• Payment processing integration
• Analytics and performance tracking
• Brand customization and personalization tools

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Age Requirements

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Service for legitimate business purposes in accordance with these Terms and applicable laws.

4.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or networks
• Upload, transmit, or distribute harmful, offensive, or illegal content
• Engage in harassment, abuse, or spam activities
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers
• Use automated scripts or bots to access the Service without permission
• Reverse engineer, decompile, or attempt to extract source code

5. AI Content and Interactions

5.1 AI-Generated Content

Our AI agents generate responses based on training data and your brand customizations. While we strive for accuracy and brand alignment, you acknowledge that:

• AI-generated content may not always be accurate or appropriate
• You are responsible for monitoring and moderating AI interactions
• We do not guarantee the accuracy or suitability of AI responses

5.2 Content Responsibility

You remain solely responsible for all content generated through your use of the Service, including AI-generated responses to your followers.

6. Payment Terms

6.1 Subscription Fees

Certain features of the Service require payment of subscription fees. All fees are due in advance and are non-refundable except as expressly stated in these Terms.

6.2 Payment Processing

Payments are processed through third-party payment processors. You agree to their terms and conditions when making payments.

6.3 Fee Changes

We reserve the right to change our fees with 30 days' notice. Continued use of the Service after fee changes constitutes acceptance of the new fees.

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are owned by Pana AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you provide to customize your AI agent. By using the Service, you grant us a limited license to use your content to provide and improve our services.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to compensate you.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding your personal information.

By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to the Service. We may experience downtime for maintenance, updates, or technical issues.

9.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice when possible.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account settings if available.

10.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in prohibited activities.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account data in accordance with our data retention policies.

11. Disclaimers and Limitation of Liability

11.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PANA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.

11.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pana AI and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Pana AI is incorporated, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration organization.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pana AI regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: